Legal

Terms of Service

Last updated: June 27, 2026

1. Service description

NeverMissAgain AI (“NMA”, “we”) provides AI automation services including voice agents, SMS / WhatsApp agents, CRM integrations, appointment booking, lead qualification, and custom AI workflows. Services are billed on a monthly subscription basis under the tier selected in your order form.

2. Acceptable use

You may not use NMA for illegal activity, spam, harassment, fraud, or any purpose that violates telecommunications, marketing, or privacy regulations (TCPA, CAN-SPAM, GDPR, A2P 10DLC, equivalents). You are responsible for obtaining and recording end-user consent for AI-initiated outbound communication.

3. Payment & cancellation

Month-to-month. Setup fees are due on signature and non-refundable. Monthly retainers are billed on the same calendar day each month. Cancellation requires 30 days written notice and ends services at the close of the next billing cycle. Your data is exported and any numbers you own are released within 14 days of cancellation.

4. Service levels

We target 99.5% uptime measured monthly across the call-handling and webhook path. Scheduled maintenance is announced 7 days in advance and not counted against uptime. Credits for missed SLAs are described in your order form.

5. Data and confidentiality

We process your tenant data under our Privacy Policy and the DPA executed with your order. Both parties keep the other’s non-public information confidential and use it only to perform under this agreement.

6. Limitation of liability

Service is provided AS IS to the maximum extent permitted by law. We are not liable for business decisions made based on AI outputs, missed-call recovery rates, or third-party platform outages (Twilio, Vapi, Supabase, your CRM). Our maximum aggregate liability is limited to fees paid in the prior 3 months.

7. Changes

We may update these terms; material changes will be communicated by email at least 30 days before they take effect.