Legal

Privacy Policy

Last updated: June 27, 2026

1. What we collect

We collect business information you provide (name, email, phone, business type) and operational data generated by the AI agents we deploy for you (call logs, recordings, SMS transcripts, appointment bookings, CRM updates, lead source attribution). All data is encrypted at rest (AES-256) and in transit (TLS 1.2+).

2. How we use data

Your data powers your AI agent stack. We use call transcripts and SMS logs to tune and improve your specific agents. We do not sell customer data and do not use it to train general-purpose models without explicit consent. Service providers (cloud hosting, telephony, AI inference) process data on our behalf under DPAs.

3. Data ownership

You own your tenant data. On written request we export everything (calls, messages, leads, conversations, audit logs) and delete our copies within 30 days, subject to legal retention obligations.

4. Data retention

Call recordings and SMS transcripts are retained for 90 days by default; structured event logs and lead records for 24 months. You can request earlier deletion or longer retention in your contract. CRM-synced data retention follows the connected platform’s policies.

5. Compliance

Outbound messaging passes through a compliance gate that checks consent, DNC status, recipient-local quiet hours, and applies required opt-out / AI-disclosure language. A2P 10DLC registration is part of every setup. HIPAA-aligned deployment available for dental and healthcare clients.

6. Your rights

Depending on jurisdiction you may have rights to access, correct, port, or delete your personal data. Email privacy@nevermissagain.ai to exercise them. We respond within 30 days.

7. Contact

Questions about this policy? Reach privacy@nevermissagain.ai.